Returns (UK and International Sales)
We normally offer a 60 day money back guarantee (see below). During the Christmas period however we will extend this to include the festive season. Therefore, any purchase made from the 1st November 2018 can be returned up to the 31st January 2019 as long as they meet the criteria below.
60 Day Money Back Guarantee!
We hope you love the item/s that you have purchased but we know that there may be times where because of a wrong colour, size, change of mind etc you might need to return your goods. We are happy to offer a 60 day return for items that are in perfect condition, unused and in their original packaging. This includes adjustable belts as long as they remain uncut. Extra allowance will be made for public holidays, postal strikes and weather abnormalities.
Any UK postage paid at the time of purchase (either Royal Mail 1st or 2nd Class Post or Courier) will also be refunded. However please note that Next Day delivery charges or Next Day Delivery Saturday postal charges are non refundable.
Our returns address is:-
Elegant Extras (Returns Department), Unit 20, Manningford Centre, Manningford Bohune Estate, Pewsey, Wiltshire SN9 6NL United Kingdom
Do remember to include the order number and your name in the package so that we can process your refund efficiently.
Costs of returning an item
All postal charges for returning items will be incurred by the sender.
Return postage will only be refunded if the return is due to an error by Elegant Extras.
Please obtain proof of postage certificate (free from Royal Mail) upon dispatch and if possible, send us a quick email just to let us know it is on the way.
All refunds will processed back to the original method of purchase within 7 days of us receiving the return in the condition as mentioned above.
Our money back guarantee also applies to our valued international customers. Please follow the instructions as above.