Returns (UK and International Sales)
XMAS 2020/21 - Extended Guarantee
We know that Christmas is always a busy time of year and we anticipate that due to Covid 19 our replenishment stocks may well take longer to come through the system.
Therefore we would like to ask you to consider buying your Christmas presents a little earlier than usual to help us spread the load. Also being a family firm this will help us enormously.
We always offer an extended period for returns over Christmas but this year we are going to make it even longer. So, from the 1st October 2020 any purchase made can be returned up to the 31st January 2021 (in the condition as stated below). This way you can do your Xmas shopping early with the peace of mind that should the item not be suitable you will still be able to return it after the festive season.
Returns Guidelines (excluding the Xmas period - see above)
60 Day Money Back Guarantee!
We hope you love the item/s that you have purchased but we know that there may be times where because of a wrong colour, size, change of mind etc you might need to return your goods. We are happy to offer a 60 day return for items that are in perfect condition, unused and in their original packaging. This includes adjustable belts as long as they remain uncut. Extra allowance will be made for public holidays, postal strikes and weather abnormalities.
Any UK postage paid at the time of purchase (either Royal Mail 1st or 2nd Class Post or Courier) will also be refunded. However please note that Next Day delivery charges or Next Day Delivery Saturday postal charges are non refundable.
Our returns address is:-
Elegant Extras (Returns Department), Unit 20, Manningford Centre, Manningford Bohune Estate, Pewsey, Wiltshire SN9 6NL United Kingdom
Do remember to include the order number and your name in the package so that we can process your refund efficiently.
Costs of returning an item
All postal charges for returning items will be incurred by the sender.
Return postage will only be refunded if the return is due to an error by Elegant Extras.
Please obtain proof of postage certificate (free from Royal Mail) upon dispatch and if possible, send us a quick email just to let us know it is on the way.
All refunds will processed back to the original method of purchase within 7 days of us receiving the return in the condition as mentioned above.
Our money back guarantee also applies to our valued international customers. Please follow the instructions as above.